🎄 Christmas 🎄
We've extended our final returns date to the 15th of January 2023 for all full price items.
Please Note that for any items purchased on sale over the Black Friday weekend (Thursday 23rd - Monday 27th November) we are happy to offer a 14 day returns period.
To ensure your purchase arrives in time for Christmas, all orders to the UK must be placed by 12pm on the 22nd December
To ensure your purchase arrives in time for Christmas all orders to the USA & Canada must be placed before midnight on 19th December.
To ensure your purchase arrives in time for Christmas all international orders must be placed before midnight on the 16th December.
All our deliveries are sent by courier, with a tracked and signed-for service. We aim to dispatch orders by the next working day, but please note that during busy sale and promotional periods there may be a slight delay in dispatching your order.
International orders will vary depending on your location but we'll give you an estimate at checkout.
Oliver Spencer works in partnership with Global-e, a third-party service acting as your seller-on-record, so that we can ship your Oliver Spencer products to over 100 destinations worldwide in a quick and efficient manner. When you buy Oliver Spencer products from Global-e, you will see that your payment method is recorded as **Global-e// Oliver Spencer** on your bank statement.
Import duties and taxes may be charged on orders shipping outside the UK. These are set by the Customs Authority of the destination country. During the checkout process, duties and taxes will be calculated for shipping to your country (for supported countries only) based on the items in your shopping cart.
If there are duties and taxes for your order, you can choose to prepay them during the checkout and you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes). If you choose not to prepay, you will be liable for paying any duties, taxes and fees when you receive the order.
All quoted prices on our website include 20% VAT for orders within the UK.
We offer free shipping on all orders over £150, otherwise a flat rate of £7 will be applied to domestic orders.
Please refer to our Delivery and Returns page to see the shipping rates for various countries. Kindly note that this table of rates is subject to change and other options may be available at checkout. Your actual shipping charge will be quoted at checkout.
If orders are returned, please note that we are unable to refund the initial shipping cost.
If an order has been placed and you have received notification that the parcel has been dispatched, we unfortunately cannot change the delivery. However, if you email us at email@example.com immediately after placing your order we can do our best to amend this for you.
If the size and garment is available in-store, you will be given the option to collect your order from that location when checking out. We cannot transfer orders between stores.
Returns & Exchanges
We hope that you will be delighted with your purchase from us. But if you need to make a return for any reason we will be happy to help.
You can return goods you have ordered from us if Merchandise is not satisfactory or which does not correspond with its description or which fails to comply with any other item implied by the sale of Goods Act 1979. Goods must be returned / exchanged within 14 days (from receipt of goods) in their original condition, after this we reserve the right to not accept for a refund or exchange. Please note that for hygiene reasons we are unable to accept returns of underwear and we can only accept returns of grooming and cosmetic items if these are unopened and in their original complete packaging. If a shipping charge has been paid on the order, we kindly remind you that this is non-refundable.
Before returning your items to us, please check:
• The items for return are unworn, in re saleable condition.
• Complete with all swing tags & original packaging.
• Please ensure you have included your original invoice
• Grooming/cosmetic products are unopened and in complete original packaging
• Please note that during sale we are unable to hold sizes.
We've made our exchange & returns process even simpler with a brand new returns portal for domestic orders. We offer tracked domestic returns through Royal Mail, within 14 days (from receipt of goods).
Domestic Returns portal here
Please note that we do not cover the costs of returning items outside of the UK and are unable to support international exchanges at this time. If you would like to return your international order please click here
We've made our exchange & returns process even simpler with a brand new portal for domestic orders. We offer tracked returns through Royal Mail, within 14 days (from receipt of goods).
Click here to exchange or return items.
What to do when returning or exchanging
1. Visit our UK returns and exchange portal, here, and enter your order number (you can find this on the front of your box your order was delivered in. Otherwise, it’s also in your order confirmation email.)
2. Select the item(s) that you would like to return, exchange or take store credit for and tell us the reason. (Please note that we offer a 5% increase in the gross cost of your original order if you choose the credit option instead of full refund.)
3. The Store Credit will be sent to you in the form of a Oliver Spencer virtual gift card that retains value. This means that you can use it as many times as you like until the balance reaches 0.
4. Confirm you will take your repackaged items to your local Post Office for return by Royal Mail.
5. You will then be sent a returns confirmation email containing a QR code or a label to print, whichever you would prefer.
6. Take your repackaged items to your local Post Office and either attach your pre-paid printed label or show the QR code on your mobile phone for scanning.
7. If you are using the QR code, a pre-paid returns label will be printed by the Post Office and attached to your parcel and you will then be provided with a tracking receipt.
We also accept online returns in all of our London stores, simply select this option on our returns portal. We're happy to process all exchanges in-store but please note that all refunds will be processed online. Our address for returns is:
C/O EXP Logistics
Basildon, SS14 3AX
If you ordered to a country outside the UK, please visit our International Returns Portal. Oliver Spencer does not cover the costs of returning items outside of the UK and are unable to support international exchanges at this time.
Once your refund has been processed, it can take between 3-5 business days for the amount to clear back into your account.
We also accept online returns in all of our London stores, simply select this option on our returns portal. We're happy to process all exchanges in-store but please note that all refunds will be processed online.
(a) You can notify us by email to firstname.lastname@example.org or call us on 0207 269 6469 before we have dispatched the goods to you or
(b) Where goods have already been dispatched to you, by returning goods to us in accordance with the clause set out above.
We kindly remind our customers that invoices and requests for Tax Free Refunds must be made at the time of purchase. This is a statement of Policy only, which may be changed at any time and does not affect your statutory rights.
Yes! We offer alteration and repair services in all our London stores. The price will vary depending on what work needs to be done to the garment. Please send an email to email@example.com to find out more.
At this moment in time we do not offer personalisation for garments.
We offer a repair service across our stores. Bring any of your Oliver Spencer items in-store and we'll assist you with repairing your items.
Each product will have a size chart located on the right side of the product page under Size and Fit. If you’re still unsure, give one of our store managers a call or drop us an email at firstname.lastname@example.org and we’ll be delighted to help.
Oliver Spencer's personal shopping service is designed to make shopping even easier. Whether you would like an in-store experience or a digital consultation, you can arrange it with our highly experienced staff who can guide you through the collection and assist with any styling questions. Choose your preferred platform for your virtual shopping experience, whether that’s over the phone, via Zoom call, or whichever medium is best suited to you.
You can book an appointment here
Over the years we have fostered trusting, open and transparent relationships with a network of suppliers in order to support workers’ rights and their welfare. It is important to us that the people making our clothes are treated with dignity, respect and care. By situating our manufacturing in the UK and Portugal we avoid many of the labour issues which are prevalent in the wider supply chain of the fashion industry, such as forced labour, unfair pay arrangements and unsafe working environments.