We've made our exchange & returns process even simpler with a brand new portal for domestic orders. We offer tracked returns through Royal Mail, within 14 days (from receipt of goods).
Click here to exchange or return items.
What to do when returning or exchanging
1. Visit our UK returns and exchange portal, here, and enter your order number (you can find this on the front of your box your order was delivered in. Otherwise, it’s also in your order confirmation email.)
2. Select the item(s) that you would like to return, exchange or take store credit for and tell us the reason. (Please note that we offer a 5% increase in the gross cost of your original order if you choose the credit option instead of full refund.)
3. The Store Credit will be sent to you in the form of a Oliver Spencer virtual gift card that retains value. This means that you can use it as many times as you like until the balance reaches 0.
4. Confirm you will take your repackaged items to your local Post Office for return by Royal Mail.
5. You will then be sent a returns confirmation email containing a QR code or a label to print, whichever you would prefer.
6. Take your repackaged items to your local Post Office and either attach your pre-paid printed label or show the QR code on your mobile phone for scanning.
7. If you are using the QR code, a pre-paid returns label will be printed by the Post Office and attached to your parcel and you will then be provided with a tracking receipt.
We also accept online returns in all of our London stores, simply select this option on our returns portal. We're happy to process all exchanges in-store but please note that all refunds will be processed online. Our address for returns is:
Oliver Spencer
C/O E-PAC Fulfilment Solutions LTD
Hawkwell, Hockley
SS5 4JL
