Delivery & Returns
Delivery
UK delivery
UK delivery is a flat £7, and free on all orders over £150. Every order is sent by courier on a tracked, signed-for service.
Order before 2pm on a working day and we will usually dispatch the same day for next-working-day delivery. Orders placed after 2pm are dispatched the next working day. Most UK orders arrive within 1–2 working days. There may be a short delay during busy sale and promotional periods.
Same-day delivery, central London: if you are in central London and need your order the same day, call us on 020 3771 8897 and we will arrange it where possible. A delivery charge applies and is quoted at the time.
Click & collect
You can collect from one of our London stores when the item is available there. On each product page you can check whether a piece is in stock in a specific store before you buy. If you would like an item brought into a store for you, contact us and we will help, though ordering online is usually quickest. You are also welcome to return or exchange online orders in any of our London stores.
International delivery
We ship to the vast majority of countries worldwide, sent by courier on a tracked, signed-for service. Delivery times vary by destination and, with the exact shipping cost, are confirmed at checkout. The table below is a guide; rates are subject to change.
| Destination country | Price |
|---|---|
| UK | £7 (free over £150) |
| USA | From $10 |
| Australia | From AUD20 |
| Austria | From €10 |
| Belgium | From €10 |
| Canada | From CAD20 |
| China | CNY145 |
| Denmark | From DKK60 |
| Estonia | From €10 |
| Finland | From €10 |
| France | From €10 |
| Germany | From €10 |
| Greece | From €10 |
| Hong Kong | HKD175 |
| Ireland | From €10 |
| Italy | From €10 |
| Japan | YEN2500 |
| Korea (South) | KRW25000 |
| Latvia | €19 |
| Lithuania | From €10 |
| Luxembourg | From €10 |
| Netherlands | From €10 |
| New Zealand | NZD30 |
| Norway | From NOK90 |
| Poland | From PLN35 |
| Portugal | From €10 |
| Rest of Europe | £15 |
| Rest of World | $30 |
| Singapore | SGD30 |
| Slovak Republic | €10 |
| Slovenia | €19 |
| Spain | From €10 |
| Sweden | SEK275 |
| Switzerland | CHF20 |
| Taiwan | TWD700 |
| UAE | AED90 |
Global-e is our international partner and seller of record, offering localised pricing, shipping and checkout in over 100 destinations. Your payment may appear as Global-e // Oliver Spencer and your order is subject to Global-e's terms and privacy policy, shown at checkout before you pay. Klarna is available on international orders through Global-e, with UK availability coming soon.
Taxes and duties
All prices on our website include 20% VAT for UK orders. Import duties and taxes may apply to orders shipping outside the UK, set by the destination country's customs authority. Where supported, these are calculated at checkout and you can choose to prepay them for a guaranteed all-in total, or pay them on delivery.
Returns and exchanges
We want you to be happy with your order. If something is not right, we are glad to help.
Start a UK return or exchange Start an international return
Items must be returned within 14 days of receiving your order (this window is extended over the festive period; the date is shown on site each year). Returned items must be unworn, in resaleable condition and complete with all original swing tags and packaging.
Before you return, please check:
- The items are unworn and in resaleable condition, with all swing tags and original packaging.
- Your original invoice is included.
- Grooming and cosmetic products are unopened and sealed in their original packaging.
- Underwear cannot be returned, for hygiene reasons.
- Sale and promotional items can be returned on the same terms as full-price items.
UK returns and exchanges — free
Domestic returns and exchanges are free, handled through our returns portal:
- Open the UK returns and exchange portal and enter your order number.
- Choose the items to return or exchange, and whether you would like a refund or store credit.
- If you choose store credit instead of a refund, we add an extra 5% to your balance.
- Print your free returns label or show the QR code at your drop-off point, and keep your tracking receipt.
Store credit is issued as an Oliver Spencer virtual gift card, which you can use as many times as you like until the balance reaches zero. Exchanges can also be made in any of our London stores; refunds are always processed online.
Our returns address:
Oliver Spencer, c/o E-PAC Fulfilment Solutions Ltd, Hawkwell, Hockley, SS5 4JL.
International returns
International returns are handled through our international returns portal. For international orders, the cost of return postage is covered by the customer. We are unable to offer international exchanges at this time. Once received and processed, you will be refunded for the returned items; for Canadian orders this includes duties and taxes paid at checkout.
Refunds
Once your return reaches us, refunds are processed within 5–7 working days. The time to appear then depends on your bank or card provider. If a shipping charge was paid, it is non-refundable, except where the item is faulty.
Faulty or incorrect items
If an item is faulty, not as described or not fit for purpose, you are entitled to a remedy under the Consumer Rights Act 2015, including a full refund if you return it within 30 days of receipt. This is in addition to the returns policy above. Please contact info@oliverspencer.co.uk and we will put it right.
Cancelling your order
You can cancel by emailing info@oliverspencer.co.uk or calling 020 3771 8897 before your order is dispatched. Under the Consumer Contracts Regulations 2013, UK and EU customers also have a 14-day cooling-off period from the day after delivery; see our Terms & Conditions for detail.
Questions about delivery, returns, taxes or duties? Email info@oliverspencer.co.uk or call 020 3771 8897, Monday to Friday.