Welcome to our careers page 

Please find all open positions below:

Ecommerce Marketing Manager for Oliver Spencer and Favourbrook

To define, develop and deliver an ecommerce strategy aligned with the brands key business objectives in terms of brand communication, sales and margin targets. To manage and drive the online business through the full ecommerce process ensuring the customer experience is of a quality in keeping with the brands other touch points.
  
To manage and market our websites to achieve accelerated growth by managing the back and front end of the websites, whilst driving traffic to the sites and ensuring a great customer experience.


Responsibilities:
Develop sales and marketing strategy to achieve and exceed sales and margin targets
Manage all digital marketing activity
Social Media Marketing
Grow and develop the consumer database ensuring the quality is maintained
Co-ordinate all photography and imagery for the site
Manage all website content, including copywriting
Manage the day to day running of the websites
Liaise with 3rd party developers to troubleshoot and further develop the site enhancing the customer journey
Sales Analysis and reporting to provide overview and evaluate ROI
 
Profile:
Minimum 3 years’ experience in online/ecommerce
Experience in the clothing retail sector
Passion for menswear
Proven track record in managing Ecommerce marketing channels
Excellent communication and relationship building skills
Strong analytical skills
Creativity and innovative thinking to drive accelerated growth of the business
Result orientated 
Flexibility
Good knowledge of Magento platform

Location:
Lambs Conduit Street, London WC1N 3LW
Salary:
Depending on experience

Customer Service Manager Oliver Spencer & Favourbrook

To drive customer sales through exceptional customer service
Answering customer calls 
Responding to customer emails
Build relationships with customers to ensure they get the best products for their needs
Liaise with the warehouse team to make sure all orders are dispatched on time
Liaise with delivery companies 
Liaise with our retail team 
Approve and fraud check customer orders
Process customer returns
Set up schemes for our most important customers to receive exceptional customer service
Help with uploading product and merchandising on the website
Potential to get more involved with the front and back end of the website
 
Key skills and desired experience:
At least 1 year Ecommerce Customer Service Experience
Passionate about providing excellent customer service
Good communication and relationship building skills
Fluent in written and spoken English with excellent grammar, spelling and telephone manner
Good attention to detail and ability to multi task
Ability to sell and up-sell with a passion for menswear

 

Weekend Sales Executive

We are looking for someone who is enthusiastic and personable and enjoys giving superb customer service, to work across our London stores, Saturdays 10-7 and Sundays 11.30-5.
 (You must have previous menswear retail experience and speak fluent English)

If interested in any of the above roles, please email your CV and covering letter to careers@oliverspencer.co.uk.
Oliver Spencer

From early beginnings as a self-taught tailor and shopkeeper, Oliver Spencer has built a brand around his vision: hand-crafted quality paired with stylish accents and details. In the words of GQ, a ‘uniquely British take on relaxed style’.

Read the Oliver Spencer story