Careers

Welcome to our careers page

Please find all open positions below:

 

Assistant Store Manager

Company Description

Oliver Spencer is an internationally recognised menswear label that designs a contemporary wardrobe for the modern and fashion-conscious man. The label draws inspiration from the world of art, architecture, and London’s evolving subcultures. With four standalone stores and a new one to open in May and over 100 stockists worldwide, Oliver Spencer has become a well-known and respected brand in men's fashion.

Role Description

We have an exciting opportunity to join Oliver Spencer's London team as an Assistant Store Manager at our new store in Chiltern Street, Marylebone. We’re looking for someone who is passionate about menswear, is customer and sales focused to help us achieve a high level of customer service and is capable of taking initiative.

Your core responsibilities will be as follows:

  • Maximise and drive retail sales contribution from Oliver Spencer, 39 Chiltern Street.
  • Be an ambassador for Oliver Spencer and lead by example on and off the shop floor.

Your duties are as follows:

Sales + Marketing

  • Drive and manage sales in-line with financial objectives set.
  • Maintain a high-level of customer service; develop and encourage close relationships with key customers; encouraging loyalty and exceeding expectations.
  • Monitor competitor and local activity to ensure the store proposition feels current and engaging.
  • Work with head office to assist with retail marketing / communications calendar; planning customer and promotional events.
  • Constantly looking at ways to drive traffic and maintain customer retention in-store.
  • Assist with eCommerce order fulfilment; meeting and exceeding dispatch timeframes and provide exemplary service and communication with eCommerce customer and eCommerce team.

Operations

  • Work to weekly, monthly, seasonal and annual brand / store objectives.
  • Manage and oversee the presentation of the store, ensuring that it falls in line with brand VM expectations.
  • Understand intricately how to operate retail EPOS system and other systems.

Staff Management

  • Coordinate and motivate the team to provide a consistent, high level of customer service in-store.
  • Help integrate and train new and existing sales staff on brand and product knowledge.
  • Encourage feedback discussions with team to guarantee the circulation of information and improve the operations of the store and maintain a high-level of morale within the team.
  • Inform the all company staff about events and activity in store and store staff of events and activity in the wider company.
  • Lead by example towards all members of the retail team, on and off the shop floor.

The benefits we can offer you:

  • Generous seasonal clothing allowance & staff discount
  • Cycle to Work scheme
  • Monthly team socials

This is a full-time role and your working hours will be Monday-Saturday 9.30am-6.30pm or Sunday 11.30am-5pm with 2 days off a week.

Part Time Sales Associate

We have an exciting opportunity to join Oliver Spencer’s London retail team as a Part Time Sales Associate. We’re looking for motivated, entrepreneurial, energetic people to embody our ethos and be ambassadors for the brand, providing a first class customer experience. You will be passionate about building customer relationships, and an enthusiastic storyteller about our products. We work hard and have fun as a team in a retail environment that is always presenting new and exciting challenges. Everyone has a voice and an input into the success of the brand, which is what makes working at Oliver Spencer so unique. Does that sound like something you want to be a part of?

The benefits we can offer you:

  • Rewarding commission structure

  • Monthly & seasonal bonus scheme

  • Generous seasonal clothing & Staff discount

  • Cycle to Work Scheme

  • Monthly team socials

Here’s what you’ll need:

  • A passion for style, menswear, design, and the Oliver Spencer brand.

  • Individual flair! The robots will have to wait.

  • Flexibility, reliability and excellent communication skills.

  • Experience providing exceptional customer service in a retail environment.

As a Sales Associate at Oliver Spencer, your core responsibilities will be as follows:

  • Exceed expectations in customer service, providing a unique and special experience for new and returning customers.

  • Understand the product and pay close attention to detail on fit, construction and technical specifications. Show ability in translating your understanding of these things and communicating them on the shop floor to customers.

  • Show excellent written and verbal communication with other members of staff and customers; making sure customer and store issues and enquiries are dealt with efficiently and fed back through the necessary channels.

  • Ensure frequent stock replenishments are carried out from the stock room to ensure goods sold are available to re-sell.

  • Help maintain a clean and safe shopping and working environment, adhering to housekeeping standards at all times.

  • Assist with weekly deliveries of stock from the warehouse and other stores.

Your primary places of work will be at our stores on Lambs Conduit Street, Berwick Street and Calvert Avenue and your working hours will be 2-4 days Mon-Sat 9:30am – 6:30pm and on Sunday 11.30am – 5pm
 

    Please email your CV and covering letter to careers@oliverspencer.co.uk< if you would like us to keep your details on record.