We have an exciting opportunity to join Oliver Spencer’s London retail team as a Part Time Sales Associate. We’re looking for motivated, entrepreneurial, energetic people to embody our ethos and be ambassadors for the brand, providing a first class customer experience. You will be passionate about building customer relationships, and an enthusiastic storyteller about our products. We work hard and have fun as a team in a retail environment that is always presenting new and exciting challenges. Everyone has a voice and an input into the success of the brand, which is what makes working at Oliver Spencer so unique. Does that sound like something you want to be a part of?

The benefits we can offer you:

• Rewarding commission structure
• Monthly & seasonal bonus scheme
• Generous seasonal clothing & Staff discount
• Cycle to Work Scheme
• Monthly team socials

Here’s what you’ll need:

• A passion for style, menswear, design, and the Oliver Spencer brand.
• Individual flair! The robots will have to wait.
• Flexibility, reliability and excellent communication skills.
• Experience providing exceptional customer service in a retail environment.

As a Sales Associate at Oliver Spencer, your core responsibilities will be as follows:

• Exceed expectations in customer service, providing a unique and special experience for new and returning customers.
• Understand the product and pay close attention to detail on fit, construction and technical specifications. Show ability in translating your understanding of these things and communicating them on the shop floor to customers.
• Show excellent written and verbal communication with other members of staff and customers; making sure customer and store issues and enquiries are dealt with efficiently and fed back through the necessary channels.
• Ensure frequent stock replenishments are carried out from the stock room to ensure goods sold are available to re-sell.
• Help maintain a clean and safe shopping and working environment, adhering to housekeeping standards at all times.
• Assist with weekly deliveries of stock from the warehouse and other stores.

Your primary place of work will be at one of our stores on Lambs Conduit Street, Berwick Street, Chiltern Street, or Calvert Avenue. Your working hours will be 2-4 days per week, from 9:30 am to 6:30 pm on Monday to Saturday, or 11:30 am to 5:00 pm on Sunday.

To apply please email your CV and covering letter to careers@oliverspencer.co.uk

We are a luxury clothing brand and are looking for someone to organise in-house all our import and export of clothing between the UK and Europe. You will be responsible for coordinating how a product will get from one location to another with all the correct paperwork in accordance to company procedures and HMRC policy

Daily Duties & Responsibilities:

• Keep up to date with all transport, shipping, VAT, import/export regulations, changes & requirements and ensure compliance.
• Update Shipping Guide with any new regulations or requirements to ensure the smoothest process of transit / delivery of goods and customs entry to the delivery destination
• Coordinate and manage all customs matters related to international shipments
• Generate & monitor daily shipments across multiple international destinations:
• Prepare & process shipping invoices, courier labels, and liaise with sender & transporter to ensure goods dispatched correctly & promptly
• Liaise with suppliers to ensure correct wording and invoice layout is provided for all shipments, including:
  - Preferential statement
  - Incoterms
  - Commodity codes
• Checking shipment invoices have necessary information for tax returns
• Ensure accurate information is communicated to forwarders and clearing agents or the relevant person
• Monitor shipments daily, resolve any issues, taking swift corrective actions when required
• Provide timely and accurate information & updates on all shipments to the relevant team
• Follow shipments closely from initial creation to final delivery and subsequent requirements from accounts department
• Work with accounts department to address any invoicing issues and queries, as well as some basic accounting duties such as renaming invoices, merging documents and posting payments.
• Collect all relevant information and documentation regarding shipments for Accounts department, including:
• Customs entry declaration e.g. SAD Form (C88) / E2 Entry Acceptance Advice / CDS Import Document (new form of the previous two)
• If any issues with customs entry declaration e.g. incorrectly calculated VAT / duty – contact needs to be made with correct carrier to obtain C18 demand note and new invoice from carrier or a credit note for incorrectly charged duty direct from carrier
• All documentation relating to PVA
• Check PVA statements are correct by using calculation method created by Accounts department
• Maintain impeccable document organisation & ensure all process documents are up to date
• Work closely with wholesale team to manage transfer of new collection between multiple international cities using Carnet documents – London to Paris, London to Toronto, Toronto to New York. This includes:
  - Applying for ATA Carnet
  - Preparing all documents for wholesale team to carry with the collection or contacting the courier service e.g. CSM Logistics to send goods via courier on a carnet.
  - This process will need to be repeated to ensure the return of the collection back to LCS office.
• Adaptable Problem Solving - Tackling additional logistic issues as they arise & providing support to various roles in departments as needed
• Ensure correspondence is actioned promptly or forwarded on to someone who can action

Skills

• High attention to detail and exceptional organizational skills
• Excellent verbal and written communication skills
• Good IT skills
• Ability to work independently and as part of a team
• Problem solving and alternative solution thinking
• Ability to work under pressure in a fast-paced, time-sensitive environment, working to tight deadlines and being able to multitask across changing priorities

Beneficial Experience:

• Logistics / freight experience between the UK and Europe essential
• Knowledge of basic accounting beneficial

To apply please email your CV and covering letter to careers@oliverspencer.co.uk