We aim to dispatch orders by the next working day, but during busy sale and promotional periods there may be a slight delay.
All our deliveries are sent by courier, with a tracked and signed-for service. We aim to dispatch orders by the next working day, but please note that during busy sale and promotional periods there may be a slight delay in dispatching your order.
For International orders, this will vary depending on your location but we’ll give you an estimate at checkout. For UK orders, once your order has been dispatched it can take 2-3 business days for your parcel to reach you. All our deliveries are sent by courier, with a tracked and signed-for service so your purchases are in safe hands.
The list below shows the cost of standard shipping by destination country. Please note that this list of rates is subject to change and other options may be available. Actual shipping charge will be quoted at checkout.
UK - £5 USA - $10 Australia - AUD20 Austria - €13 Belgium - €16 Canada - CAD28 China - CNY145 Denmark - DKK120 Estonia - €18 Finland - €18 France - €13 Germany - €12 Greece - €19 Hong Kong - HKD175 Ireland - €12 Italy - €14 Japan - YEN2500 Korea (South) - KRW25000 Latvia - €19 Lithuania - €19 Luxembourg - €12 Netherlands - €12 New Zealand - NZD30 Norway - NOK180 Poland - PLN65 Portugal - €13 Rest of Europe - £15 Rest of World - $30 Russia - RUB1400 Singapore - SGD30 Slovak Republic - €16 Slovenia - €16 Spain - €12 Sweden - SEK170 Switzerland - CHF20 Taiwan - TWD700 UAE - AED90
Import duties and taxes may be charged on orders shipping outside the UK. These are set by the Customs Authority of the destination country. During the checkout process, duties and taxes will be calculated for shipping to your country (for supported countries only) based on the items in your shopping cart.
If there are duties and taxes for your order, you can choose to prepay them during the checkout and you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes). If you choose not to prepay, you will be liable for paying any duties, taxes and fees when you receive the order.
All quoted prices on our website include 20% VAT for orders within the UK.
Please refer to our Delivery, Shipping, and Returns page to see the shipping rates for various countries. Kindly note that this table of rates is subject to change and other options may be available. The actual shipping charge will be quoted at checkout.
If orders are returned, please note that we are unable to refund the initial shipping cost.
If an order has been placed and you have received notification that the parcel has been dispatched, we unfortunately cannot change the delivery. However, if you email us at email@example.com immediately after placing your order we can do our best to amend this for you.
If the size and garment is available in-store, you will be given the option to collect your order from that location when checking out. We cannot transfer orders between stores.
Returns & Exchanges
You have 14 days from receiving your order to exchange or return your items.
Before returning your items to us, please check:
• The items for return are unworn, in re saleable condition, complete with all swing tags & original packaging • If you are returning grooming/cosmetic products, that these are unopened and in complete original packaging • Please ensure you have included your original invoice, with your preference for exchange or a refund. • If you wish to exchange your items, remember to specify for which product, colour & size, using the space provided on your invoice. • Please note that during Sale we are unable to hold sizes.
There’s no cost to exchange your purchase for an alternative size, colour or style (subject to availability when you request a return).
If you wish to exchange your items, please fill out the Oliver Spencer Returns Form enclosed in your order and remember to specify which product, colour & size you are after. Include this in your returns parcel, and once received in our hub you will be contacted if your exchange is not possible and if a refund will be processed.
We offer free returns on all UK orders with Collect+. Collect+ is a convenient service that allows you to drop the item(s) you wish to return to any registered Collect+ store, 7 days a week. There are over 5,000 stores nationwide, which can be found by clicking here.
We provide a Collect+ returns label with every UK order - all you have to do is simply carry out the following 3 steps:
1. Fill in your Oliver Spencer returns form and enclose with the item(s) you wish to return. 2. Write your order number on the Collect+ returns label, peel it off and attach to your parcel - please ensure all previous address details are concealed. 3. Drop off you parcel at your most convenient Collect+ store. Make sure you get your returns receipt and code so you can track your parcel online.
If you'd prefer to use a different courier, that's not a problem but we recommend that you insure the parcel to the value of the item(s) you're returning. We also recommend that you use a recorded delivery so that you can track your parcel online.
Our address for returns is:
Oliver Spencer C/O EXP Logistics Warehouse 1, Bowden Terminal Luckyn Lane Basildon, SS14 3AX
If you ordered to a country outside the UK, please visit our International Returns Portal. Oliver Spencer does not cover the costs of returning items outside of the UK and are unable to support international exchanges at this time.
Once your refund has been processed, it can take between 3-5 business days for the amount to clear in your account if it doesn’t automatically. This is at the discretion of your card issuer and unfortunately we have no control over this.
We accept online returns in all of our London stores, simply ensure that you fill out a returns form prior to your visit. We're happy to process all exchanges in-store but please note that all refunds may take a slightly longer to be processed by our returns team.
Yes! We offer alteration and repair services in all our London stores. The price will vary depending on what work needs to be done to the garment. Please send an email to firstname.lastname@example.org to find out more.
At this moment in time we do not offer personalisation for garments.
We offer a repair service across our stores. Bring any of your Oliver Spencer items in-store and we'll assist you with repairing your items.
Each product will have a size chart located on the right side of the product page under Size and Fit. If you’re still unsure, give one of our store managers a call or drop us an email at email@example.com and we’ll be delighted to help.
Oliver Spencer's personal shopping service is designed to make shopping even easier. Whether you would like an in-store experience or a digital consultation, you can arrange it with our highly experienced staff who can guide you through the collection and assist with any styling questions. Choose your preferred platform for your virtual shopping experience, whether that’s over the phone, via Zoom call, or whichever medium is best suited to you.
Over the years we have fostered trusting, open and transparent relationships with a network of suppliers in order to support workers’ rights and their welfare. It is important to us that the people making our clothes are treated with dignity, respect and care. By situating our manufacturing in the UK and Portugal we avoid many of the labour issues which are prevalent in the wider supply chain of the fashion industry, such as forced labour, unfair pay arrangements and unsafe working environments.