Delivery & Returns
Oliver Spencer delivers internationally, shipping to the vast majority of countries. All our deliveries are sent by courier, with a tracked and signed-for service. We aim to dispatch orders by the next working day, but please note that during busy sale and promotional periods there may be a slight delay in dispatching your order.
The table below shows the cost of standard shipping by destination country. Please note that this table of rates is subject to change and other options may be available. Actual shipping charge will be quoted at checkout.
|Destination Country||Price||Free Shipping|
|UK||£5||Free shipping on orders above £150|
|USA||$10||Free shipping on orders above $350|
|Australia||AUD20||Free shipping on orders above AUD500|
|Austria||€13||Free shipping on orders above €300|
|Belgium||€16||Free shipping on orders above €300|
|Canada||CAD28||Free shipping on orders above CAD500|
|China||CNY145||Free shipping on orders above CNY2500|
|Denmark||DKK120||Free shipping on orders above DKK2300|
|Estonia||€18||Free shipping on orders above €300|
|Finland||€18||Free shipping on orders above €300|
|France||€13||Free shipping on orders above €300|
|Germany||€12||Free shipping on orders above €300|
|Greece||€19||Free shipping on orders above €300|
|Hong Kong||HKD175||Free shipping on orders above HKD3000|
|Ireland||€12||Free shipping on orders above €300|
|Italy||€14||Free shipping on orders above €300|
|Japan||YEN2500||Free shipping on orders above YEN40000|
|Korea (South)||KRW25000||Free shipping on orders above KRW400000|
|Latvia||€19||Free shipping on orders above €300|
|Lithuania||€19||Free shipping on orders above €300|
|Luxembourg||€12||Free shipping on orders above €300|
|Netherlands||€12||Free shipping on orders above €300|
|New Zealand||NZD30||Free shipping on orders above NZD500|
|Norway||NOK180||Free shipping on orders above NOK3000|
|Poland||PLN65||Free shipping on orders above PLN1300|
|Portugal||€13||Free shipping on orders above €300|
|Rest of Europe||£15||Free shipping on orders above £250|
|Rest of World||$30||Free shipping on orders above $400|
|Russia||RUB1400||Free shipping on orders above RUB25000|
|Singapore||SGD30||Free shipping on orders above SGD500|
|Slovak Republic||€16||Free shipping on orders above €300|
|Slovenia||€16||Free shipping on orders above €300|
|Spain||€12||Free shipping on orders above €300|
|Sweden||SEK170||Free shipping on orders above SEK3000|
|Switzerland||CHF20||Free shipping on orders above CHF350|
|Taiwan||TWD700||Free shipping on orders above TWD700|
|UAE||AED90||Free shipping on orders above AED1300|
|USA||$10||Free shipping on orders above $350|
Online Returns and Cancellation Policy
We hope that you will be delighted with your purchase from us. But if you need to make a return for any reason we will be happy to help. This page explains our returns policy and how to go about making a return should you need to.
You can return goods you have ordered from us if Merchandise is not satisfactory or which does not correspond with its description or which fails to comply with any other item implied by the sale of Goods Act 1979. Goods must be returned / exchanged within 14 days (from receipt of goods) in their original condition after this we reserve the right to accept a refund or exchange. Please note that we can only accept returns of grooming and cosmetic items if these are unopened and in their original complete packaging.
Before returning your items to us, please check:
- The items for return are unworn, in re saleable condition, complete with all swing tags & orginal packaging
- If you are returning grooming/cosmetic products, that these are unopened and in complete original packaging
- You have included your original invoice, with your preference for exchange or a refund.
- If you wish to exchange your items, remember to specify for which product, colour & size, using the space provided on your invoice. We recommend that you send us a quick email at firstname.lastname@example.org so we can put the replacement item aside for you.
- Download an Oliver Spencer returns form here
Christmas Returns 2018
Any items bought from us on the 1st of Decemebter 2018 and beyond will be eligible for our Christmas returns policy. Our Christmas returns policy states that all items bought between the 1st December 2018 until the 25th of December 2018 will have up until the 7th of January 2018 to return goods for exchange or a full refund.
How To Return Your Item(s) - UK Customers
We now offer free returns on all UK orders with Collect+
Collect+ is a convenient service that allows you to drop the item(s) you wish to return to any registered Collect+ store, 7 days a week. There are over 5,000 stores nationwide, which can be found by clicking here.
We provide a Collect+ returns label with every UK order - all you have to do is simply carry out the following 3 steps:
- Fill in your Oliver Spencer returns form and enclose with the item(s) you wish to return.
- Write your order number on the Collect+ returns label, peel it off and attach to your parcel - please ensure all previous address details are concealed.
- Drop off you parcel at your most convenient Collect+ store. Make sure you get your returns receipt and code so you can track your parcel online.
If you'd prefer to use a different courier, that's not a problem but we recommend that you insure the parcel to the value of the item(s) you're returning. We also recommend that you use a recorded delivery so that you can track your parcel online.
We also accept online returns in all of our London stores, simply ensure that you fill out a returns form prior to your visit. We're happy to process all exchanges in-store but please note that all refunds will be processed online. Our address for returns is:
Oliver Spencer (Alpi Basildon)
C/O Alpi UK
MILES GRAY ROAD
If you wish to cancel your order:
(a) You can notify us by email to email@example.com or call us on +44 (0)20 7269 6467 before we have dispatched the goods to you or
(b) Where goods have already been dispatched to you, by returning goods to us in accordance with the clause set out above.
We kindly remind our customers that invoices and requests for Tax Free Refunds must be made at the time of purchase. This is a statement of Policy only, which may be changed at any time and does not affect your statutory rights.
International Orders (outside the UK)
You can contact Global-e at firstname.lastname@example.org or send a letter to 45 Leather Lane, London EC1N 7TJ, United Kingdom.
How To Return Your Item(s) - International Customers
Tax & Duties
Import duties and taxes may be charged on orders shipping outside the EU. These are set by the Customs Authority of the destination country. During the checkout process, duties and taxes will be calculated for shipping to your country (for supported countries only) based on the items in your shopping cart. If there are duties and taxes for your order, you can choose to prepay them during the checkout and you will be provided with a 100% guaranteed total amount for your order (including all applicable delivery charges, duties and taxes). If you choose not to prepay, you will be liable for paying any duties, taxes and fees when you receive the order.
If you have any questions about taxes, duties or returns, please email email@example.com