Careers

Employment at Oliver Spencer


 Full Time Manager Position (Soho Store)

Your core responsibilities will be as follows:

  • Maximise and drive retail sales contribution from Oliver Spencer, 81 Berwick Street.
  • Be an ambassador for Oliver Spencer and lead by example on and off the shop floor.
  • Manage all operational aspects of Oliver Spencer, 81 Berwick Street.

Your duties are as follows:

Sales + Marketing

  • Drive and manage sales in-line with financial objectives set.
  • Maintain a high-level of customer service; develop and encourage close relationships with key customers; encouraging loyalty and exceeding expectations.
  • Monitor competitor and local activity to ensure the store proposition feels current and engaging.
  • Work with head office to devise retail marketing / communications calendar; planning customer and promotional events.
  • Constantly look at ways to drive traffic and maintain customer retention in-store.

Operations

  • Work to weekly, monthly, seasonal and annual brand / store objectives.
  • Manage and oversee the presentation of the store, ensuring that it falls in line with brand expectations.
  • Manage and oversee the stock control in-store; handling weekly replenishments, managing a safe and organised stock room, coordinate stock takes and continually look at ways to improve loss-prevention.
  • Understand intricately how to operate retail EPOS system and other systems.
  • Work closely with back office teams; helping provide buying strategies to ensure the retail proposition is in line with the shop demands.
  • Ensure the store operates according to and in compliance with all regulatory, environmental and legal rules and requirements.

Staff Management

  • Coordinate and motivate the team to provide a consistent, high level of customer service in-store.
  • Help integrate and train new and existing sales staff on brand and product knowledge.
  • Encourage feedback discussions with team to guarantee the circulation of information and improve the operations of the store and maintain a high-level of morale within the team.
  • Inform the all company staff about events and activity in store and store staff of events and activity in the wider company.
  • Lead by example towards all members of the retail team, on and off the shop floor.

Production & Office Assistant

Responsibilities include:

Production
Organise and order trims 
Help with dockets and liaising with factories
Measure samples/PPS and helping create size specs/workbooks
Attend fit meetings
Go to factories to help with quality control (within the UK & Europe)
Communicate with the warehouse re production deliveries 
Deal with any faulty/repair garments

Office
Organise all the samples for PR and liaising with the PR companies
Help with the fashion shows
Organise despatch
Organise travel
Answer the phones
General office management

We are looking for someone who has a fashion background and is super organised. Must have good computer skills and be good at multi-tasking.
Would suit a graduate who wants to learn the fashion industry.

Hours: Mon - Fri, 9am-6pm
Location: Holborn

 


 

Weekend Sales Executive

We are looking for someone who is enthusiastic and personable and enjoys giving superb customer service, to work across our London stores, Saturdays 10-7 and Sundays 11.30-5. If interested, please email your CV and covering letter to careers@oliverspencer.co.uk. You must have previous menswear retail experience and speak fluent English.

 


  

Full Time Supervisor Position (Soho Store)

We are looking for Full-Time Supervisor to assist our Manager in our Berwick street store in Soho, London. 

 Your core responsibilities will be as follows:

  • Drive sales and manage sales demands of the shop floor in Berwick Street.
  • Provide operational support to Store Manager and assume responsibility of the store in their absence.

Your duties are as follows:

  1. Exceed expectations in customer service management, providing a unique and special experience for new and returning customers.
  2. Manage store customer base; identify key customer groups and suggest innovative and progressive methods to engage, reconnect and drive customer retention. Asses the flow and demographic of footfall – communicating effectively the demands of foot traffic to ensure we’re delivering a relevant statement on the shop floor.
  3. Understand the product and product mix intricately, paying close attention to detail on fit, construction and technical specifications. Show ability in translating your understanding of these things and communicating them appropriately on the shop floor to customers and other junior staff.
  4. Show excellent written and verbal communication with staff and customers; making sure staff/customer/shop issues and enquiries are dealt with efficiently and fed back through the necessary channels.
  5. In the absence of the Store Manager, lead, direct and tutor other members of staff, use initiative to make decisions and troubleshoot any issues that may arise.
  6. Maintain a clean and safe shopping and working environment, adhering to housekeeping standards at all times and monitor building maintenance, communicating appropriately and taking action where necessary.
  7. Adhere to store opening and closing procedures and following cashing up and weekly banking policies.

If interested, please email your CV and covering letter to careers@oliverspencer.co.uk. You must have previous menswear retail experience and speak fluent English.

 

 

 

Oliver Spencer

From early beginnings as a self-taught tailor and shopkeeper, Oliver Spencer has built a brand around his vision: hand-crafted quality paired with stylish accents and details. In the words of GQ, a ‘uniquely British take on relaxed style’.

Read the Oliver Spencer story