Online Returns and Cancellation Policy
You can return goods you have ordered from us if Merchandise is not satisfactory or which does not correspond with its description or which fails to comply with any other item implied by the sale of Goods Act 1979. Goods must be returned / exchanged within 14 days (from receipt of goods) in their original condition after this we reserve the right to accept a refund or exchange.
Download an Oliver Spencer returns form here,
How To Return Your Item(s)- UK Customers
We now offer free returns on all UK orders with Collect+
Collect+ is a convenient service that allows you to drop the item(s) you wish to return to any registered Collect+ store, 7 days a week. There are over 5,000 stores nationwide, which can be found by clicking here.
We provide a Collect+ returns label with every UK order – all you have to do is simply carry out the following 3 steps:
- Fill in your Oliver Spencer returns form and enclose with the item(s) you wish to return.
- Write your order number on the Collect+ returns label, peel it off and attach to your parcel – please ensure all previous address details are concealed.
- Drop off you parcel at your most convenient Collect+ store. Make sure you get your returns receipt and code so you can track your parcel online.
If you’d prefer to use a different courier, that’s not a problem but we recommend that you insure the parcel to the value of the item(s) you’re returning. We also recommend that you use a recorded delivery so that you can track your parcel online.
We also accept online returns in all of our London stores, simply ensure that you fill out a returns form prior to your visit. We’re happy to process all exchanges in-store but please note that all refunds will be processed online.
How To Return Your Item(s) – International Customers
Simply return the items back to us at the address below, ensuring that the items are securely packaged, so as not to be damaged in transit.
Before returning your items to us, please check:
- The items for return are unworn, in re saleable condition, complete with all swing tags & orginal packaging
- You have included your original invoice, with your preference for exchange or a refund.
- If you wish to exchange your items, remember to specify for which product, colour & size, using the space provided on your invoice. We recommend that you send us a quick email at firstname.lastname@example.org so we can put the replacement item aside for you.
- If you are a customer from outside the EU you will need to request a returns commercial invoice as well
We also recommend that you use an insured courier service with signature on delivery. Oliver Spencer cannot take responsibility for any products lost or damaged in transit.
We will issue a full refund or exchange the garment (excluding original delivery charge) within 7 days after we receive the goods back.
Oliver Spencer Returns Address:
Oliver Spencer Returns62 Lambs Conduit StreetLondonWC1N 3LW
If you wish to cancel your order:
(a) You can notify us by email to email@example.com or call us on +44 (0) 207 242 5173 before we have dispatched the goods to you or
(b) Where goods have already been dispatched to you, by returning goods to us in accordance with the clause set out above.
We kindly remind our customers that invoices and requests for Tax Free Refunds must be made at the time of purchase. This is a statement of Policy only, which may be changed at any time and does not affect your statutory rights.
Tax & Duties
All quoted prices include 20% VAT, for any products delivered outside of the EU the 20% VAT will automatically be removed from the products when you reach the point of payment; however you will be responsible for paying a Customs duty / Excise duty and/or import VAT that may arise at the delivery destination.
Please contact your country's customs to find out how much these costs might be.
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Acceptance of Terms
Terms and Conditions for use of www.oliverspencer.co.uk
In these Terms and Conditions we, our, us, refers to Oliver Spencer's.
If you object to any of the terms and conditions set out in this agreement, you should not use any of the products or on-line services provided here, and should leave the Website immediately.
By using the Website you agree to not use it for any illegal or malicious purposes. You also agree to respect and abide by all applicable laws and regulations. You agree not to use the Website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree to not compromise the security of the Website, or attempt to gain access to secured areas or any sensitive information stored on the Website.
You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.
Oliver Spencer reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement by visiting this page.
Oliver Spencer will have complete discretion to modify or remove any part of this site without warning or liability arising from such action.
Limitation of Liability
Oliver Spencer will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.
Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of Oliver Spencer and their employees or agents.
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By using the Website you agree to respect the intellectual property rights of Oliver Spencer, and that you will refrain from copying, causing to be copied, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.
The information is provided on the understanding that the Website is not engaged in rendering advice and should not be wholly relied upon when making any related decision.
The information contained with the Website is provided on an "as is" basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website.
We do not guarantee uninterrupted availability of the www.oliverspencer.co.uk Website, and cannot provide any representation that using the Website will be error-free.
The Website may contain hyperlinks to Websites operated by other parties. We do not control such Websites and we take no responsibility for, and will not incur any liability in respect of their content. Our inclusion of hyperlinks to such Websites does not imply any endorsement of views, statements or information contained in such Websites.
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
Governing Law and Jurisdiction
This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.
Bayertree Ltd, Holding Company. Registered in England No. 2463491.
Vat No.GB 497 5601 06