Terms & Conditions

Online Returns and Cancellation Policy

You can return goods you have ordered from us if Merchandise is not satisfactory or which does not correspond with its description or which fails to comply with any other item implied by the sale of Goods Act 1979.

Goods must be returned / exchanged within 14 days in their original condition after this we reserve the right to accept a refund or exchange. Please email us at info@oliverspencer.co.uk for a returns form and if you are a customer from outside the EU you will need to request a returns commercial invoice as well. The goods are your responsibility until we receive them here so please use recorded post or drop them back into the London store. We will issue a full refund or exchange the garment (excluding original delivery charge) within 7 days after we receive the goods back.

If you wish to cancel your order:

(a) You can notify us by email to info@oliverspencer.co.uk or call us on +44 (0) 207 242 5173 before we have dispatched the goods to you or

(b) Where goods have already been dispatched to you, by returning goods to us in accordance with the clause set out above.

We kindly remind our customers that invoices and requests for Tax Free Refunds must be made at the time of purchase. This is a statement of Policy only, which may be changed at any time and does not affect your statutory rights.

Tax & Duties

All quoted prices include 20% VAT, for any products delivered outside of the EU the 20% VAT will automatically be removed from the products when you reach the point of payment; however you will be responsible for paying a Customs duty / Excise duty and/or import VAT that may arise at the delivery destination.

Please contact your country's customs to find out how much these costs might be.

How do we use cookies?

We use cookies (small text files) to store information on your computer. Some of these cookies are required to make our site work, ensure your security when logged into the website and maintain the functions that support your customer journey. We also have performance cookies that help us improve our service by giving us insight into how the site is being used.

We regard these as essential cookies and must be accepted in order to continue use of the website.

Third party & targeting cookies are connected with services such as social media networks that provide like and share buttons.

Acceptance of Terms

Terms and Conditions for use of www.oliverspencer.co.uk
In these Terms and Conditions we, our, us, refers to Oliver Spencer's.

By accessing the content of www.oliverspencer.co.uk you agree to be bound by the terms and conditions set out herein and you accept our Privacy Policy, as found on www.oliverspencer.co.uk.

If you object to any of the terms and conditions set out in this agreement, you should not use any of the products or on-line services provided here, and should leave the Website immediately.

By using the Website you agree to not use it for any illegal or malicious purposes. You also agree to respect and abide by all applicable laws and regulations. You agree not to use the Website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree to not compromise the security of the Website, or attempt to gain access to secured areas or any sensitive information stored on the Website.

You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

Oliver Spencer reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement by visiting this page.

Oliver Spencer will have complete discretion to modify or remove any part of this site without warning or liability arising from such action.

Limitation of Liability

Oliver Spencer will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.

Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of Oliver Spencer and their employees or agents.

Copyright

All intellectual property of Oliver Spencer, such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Oliver Spencer.

By using the Website you agree to respect the intellectual property rights of Oliver Spencer, and that you will refrain from copying, causing to be copied, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.

Disclaimers

The information is provided on the understanding that the Website is not engaged in rendering advice and should not be wholly relied upon when making any related decision.

The information contained with the Website is provided on an "as is" basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website.

We do not guarantee uninterrupted availability of the www.oliverspencer.co.uk Website, and cannot provide any representation that using the Website will be error-free.

Third Parties

The Website may contain hyperlinks to Websites operated by other parties. We do not control such Websites and we take no responsibility for, and will not incur any liability in respect of their content. Our inclusion of hyperlinks to such Websites does not imply any endorsement of views, statements or information contained in such Websites.

Severance

If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

Governing Law and Jurisdiction

This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.

Company Details

Bayertree Ltd, Holding Company. Registered in England No. 2463491.
Vat No.GB 497 5601 06