Online Returns and Cancellation Policy
You can return goods you have ordered from us if Merchandise is not satisfactory or which does not correspond with its description or which fails to comply with any other item implied by the sale of Goods Act 1979.
Goods must be returned / exchanged within 14 days in their original condition after this we reserve the right to accept a refund or exchange. Download a returns form here, and if you are a customer from outside the EU you will need to request a returns commercial invoice as well. The goods are your responsibility until we receive them here so please use recorded post or drop them back into the London store. We will issue a full refund or exchange the garment (excluding original delivery charge) within 7 days after we receive the goods back.
We have extended our returns period over the festive season in the event that the gift is just not quite right. Any purchases made between Monday 24th November, 2014 and Wednesday 24th December, 2014 can be exchanged or returned for a refund until Wednesday 7th January 2015.
If you wish to cancel your order:
(a) You can notify us by email to firstname.lastname@example.org or call us on +44 (0) 207 242 5173 before we have dispatched the goods to you or
(b) Where goods have already been dispatched to you, by returning goods to us in accordance with the clause set out above.
We kindly remind our customers that invoices and requests for Tax Free Refunds must be made at the time of purchase. This is a statement of Policy only, which may be changed at any time and does not affect your statutory rights.
Tax & Duties
All quoted prices include 20% VAT, for any products delivered outside of the EU the 20% VAT will automatically be removed from the products when you reach the point of payment; however you will be responsible for paying a Customs duty / Excise duty and/or import VAT that may arise at the delivery destination.
Please contact your country's customs to find out how much these costs might be.
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Acceptance of Terms
Terms and Conditions for use of www.oliverspencer.co.uk
In these Terms and Conditions we, our, us, refers to Oliver Spencer's.
If you object to any of the terms and conditions set out in this agreement, you should not use any of the products or on-line services provided here, and should leave the Website immediately.
By using the Website you agree to not use it for any illegal or malicious purposes. You also agree to respect and abide by all applicable laws and regulations. You agree not to use the Website in a way that may impair the performance, corrupt the content or otherwise reduce the overall functionality of the Website. You also agree to not compromise the security of the Website, or attempt to gain access to secured areas or any sensitive information stored on the Website.
You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.
Oliver Spencer reserve the right to change any part of this agreement without notice and your use of the Website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement by visiting this page.
Oliver Spencer will have complete discretion to modify or remove any part of this site without warning or liability arising from such action.
Limitation of Liability
Oliver Spencer will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of the Website.
Nothing within this Agreement will operate to exclude any liability for death or personal injury arising as result of the negligence of Oliver Spencer and their employees or agents.
All intellectual property of Oliver Spencer, such as trademarks, trade names, patents, registered designs and any other automatic intellectual property rights derived from the aesthetics or functionality of the Website remain the property of Oliver Spencer.
By using the Website you agree to respect the intellectual property rights of Oliver Spencer, and that you will refrain from copying, causing to be copied, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the Website.
The information is provided on the understanding that the Website is not engaged in rendering advice and should not be wholly relied upon when making any related decision.
The information contained with the Website is provided on an "as is" basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the Website.
We do not guarantee uninterrupted availability of the www.oliverspencer.co.uk Website, and cannot provide any representation that using the Website will be error-free.
The Website may contain hyperlinks to Websites operated by other parties. We do not control such Websites and we take no responsibility for, and will not incur any liability in respect of their content. Our inclusion of hyperlinks to such Websites does not imply any endorsement of views, statements or information contained in such Websites.
If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.
Governing Law and Jurisdiction
This Agreement will be governed by the laws of England and any user of the Website hereby agrees to be bound exclusively by the jurisdiction of English courts without reference to rules governing choice of laws.
Bayertree Ltd, Holding Company. Registered in England No. 2463491.
Vat No.GB 497 5601 06